FAQ

All of the Frequently Asked Questions by RushTera users.

14 articles in this collection
Written by Faten Matmati and Safa Faraa

Media, Video & Audio

Why is the audio not playing on the Video Share Link I created, even though it plays fine on the original file that I uploaded?

Written by Safa Faraa
Updated over a week ago

What is the best file format and specification to create share links for video streaming?

Written by Safa Faraa
Updated over a week ago

Are watermarks transcoded with the video?

Transcoding videos

Written by Faten Matmati
Updated over a week ago

How can I update an expired link?

Written by Faten Matmati
Updated over a week ago

How can I collaborate with my team on projects using RushTera without making them pay for an account?

Written by Safa Faraa
Updated over a week ago

Am I notified every time a collaborator downloads from a shared project?

Written by Faten Matmati
Updated over a week ago

Can I share files with someone who is not a registered user or collaborator?

Sharing media files and folders with outside users easily.

Written by Safa Faraa
Updated over a week ago

Am I notified every time someone uploads to my Uploader Page?

Written by Faten Matmati
Updated over a week ago

Am I notified every time a collaborator uploads to a shared project?

Written by Faten Matmati
Updated over a week ago

General Questions

How do I change the credit card that is used to pay for the account?

Written by Safa Faraa
Updated over a week ago

Can I customize shared links posters without deleting my default links branding?

More branding options

Written by Faten Matmati
Updated over a week ago

How much storage space am I allowed?

Written by Safa Faraa
Updated over a week ago

What is the maximum file size for uploads? Is there a maximum runtime for videos I stream on RushTera?

Written by Faten Matmati
Updated over a week ago

If I navigate away from a page during an upload, will the upload process stop?

Written by Faten Matmati
Updated over a week ago