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Why is the audio not playing on the Video Share Link I created, even though it plays fine on the original file that I uploaded?
Why is the audio not playing on the Video Share Link I created, even though it plays fine on the original file that I uploaded?
Faten Matmati avatar
Written by Faten Matmati
Updated over a week ago

It is possible that the audio format for the file you are trying to share is not supported by RushTera. It is likely that your original file used PCM audio, which is not a supported streaming audio format. To ensure that your audio streams correctly we suggest encoding using the following audio settings:
​
​FORMAT: AAC
​CHANNELS: Stereo (L, R)
​SAMPLE RATE: 48.000 kHz
​BIT RATE: 192kbps (if bandwidth is an issue, a lower bit rate like 128 kbps may be used)

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